The Service You Deserve!
Know someone who may need our services?
Service that won’t let you down
Our experienced insurance agents and providers are here to make the entire process painless and hassle free.
Meet Our Staff 〉
Insurance Companies Represented 〉
Want to meet in person?
Our offices are conveniently located in Washington, Columbus Junction and Sigourney!
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To be the insurance agency of choice among residents and businesses in the Washington, Keokuk, and Louisa County areas. We will conduct our business in the most ethical, professional and efficient manner utilizing the most technologically advanced resources built around solid personal relationships with our clients.
We will foster a positive, yet challenging atmosphere to our employee family as we work together to grow profitably and continue our long term commitment to the communities and people we serve.
We are an independent Trusted Choice insurance agency.
Trusted Choice Pledge of Performance
The Pledge of Performance Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy. As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
· Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
· Guide you through the claims process for a prompt and fair resolution of your claim.
· Help you solve problems related to your coverage or account.
· Explain the coverages and options available to you through our agency, at your request.
· Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
· Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
· Use our experience and multiple company relationships to customize your coverage as needed.
· Commit our staff to continuing education so they may be more knowledgeable in serving you.
· Treat you with respect and courtesy.
· Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
We are a Keystone insurance agency.
Horak Insurance: A Keystone Agency
Keystone is a community of independent insurance agencies that are in business for the same reasons we are – to provide peace of mind in the neighborhoods and communities where we live and work.
How does this benefit you?
As a part of Keystone, we are backed by hundreds of other agencies like ours. This means Horak Insurance can meet all of your needs, from the straightforward to the more complex. Independence means freedom – freedom from being required or incentivized to sell you a certain product, but it also means responsibility. As your trusted independent agent, we take great pride in providing the best solutions based on your unique needs. And because of the partner community, no need is too challenging. We’re passing along the experience and expertise directly to you.
Being connected to Keystone provides our agency with unique access to insurance companies. Our relationships enable us to elevate matters beyond the local or regional levels to which most agencies are bound. This level of connection and service is something
you won’t find anywhere else.